Refund policy
**Refund Policy for SPR Mario Pool Website**
Effective Date: 07/03/2024
Thank you for choosing SPR Mario Pool for your pool cues and accessories. We strive to ensure your satisfaction with every purchase. This Refund Policy outlines our procedures for refunds.
### 1. Authorization Process
Refunds will only be authorized on a case-by-case basis. To initiate the refund process, customers must contact our customer support team within 14 days from the date of delivery. Refund requests made after this period may not be considered.
### 2. Eligibility
To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition and packaging.
- The product should not show any signs of wear, use, or damage.
- Refund requests must be raised within the specified 14-day period from the date of delivery.
### 3. Refund Process
Once your refund request is received and approved, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase.
### 4. Non-Refundable Items
Certain items are non-refundable. These include, but are not limited to:
- Customized or personalized products.
- Items that show signs of use, wear, or damage.
### 5. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and obtaining a shipping receipt for your records.
### 6. Processing Time
Please allow sufficient time for us to process your refund. The processing time may vary based on the payment method and financial institution.
### 7. Contact Information
If you have any questions or need assistance with the refund process, please contact our customer support team at supermariopool@yahoo.com
### 8. Updates to Refund Policy
We reserve the right to update this Refund Policy as needed. Any changes will be effective immediately and communicated through our website.
Thank you for shopping with SPR Mario Pool. We appreciate your understanding of our refund policy. If you have any concerns or inquiries, please don't hesitate to contact us.